Updated: July 21, 2026
These Terms & Conditions govern your use of meno (meno.us.com, app.meno.us.com, and related services). By using the site or app, you agree to these terms and our Privacy Policy. If you do not agree, do not use the service. Questions: support@meno.us.com.
The service
meno provides tools for contacts, playbooks, reminders, and messaging (including SMS and related channels) so you can coordinate events and outreach. Features and plans may change over time. We may limit or update access as we operate and improve the product.
Your account
You must be at least 18 years old and authorized to use the service for yourself or your organization. Keep your login credentials confidential; you are responsible for activity under your account. We may disable access if we believe credentials are compromised or these terms are violated.
Each account is intended for one event only (for example, one wedding). Do not reuse the same account for additional events. If you manage more than one event, create a separate account for each.
We use contact and guest information only to provide and support the service, as described in the Privacy Policy—not for unrelated marketing of our own.
Acceptable use
You receive a limited license to use meno for its intended purpose. You must not:
- Use the service for anything unlawful, fraudulent, harmful, or that damages or disrupts meno or others.
- Send spam, junk mail, chain letters, or unsolicited commercial messages.
- Send content that is defamatory, obscene, threatening, abusive, illegal, or that infringes privacy or intellectual property rights.
- Impersonate anyone when sending messages.
- Distribute malware or scrape, harvest, or systematically collect data from the service without our written permission.
- Republish, sell, or commercially exploit our site materials beyond normal use of the product (including via iframes or scraping tools).
Messaging
You may send messages to contacts or guests for reminders, follow-ups, and related outreach. Message frequency varies. Carrier message and data rates may apply to you or recipients. Recipients can text HELP for help or STOP to cancel. Carriers are not responsible for delays or undelivered messages.
You must have consent from every recipient before messaging them, keep your opt-in list accurate, send at reasonable hours, and follow CTIA, Mobile Marketing Association, and carrier best practices. You alone are responsible for message content and compliance.
Delivery is not guaranteed. Messaging relies on third-party networks and is not an emergency alert system. meno is not liable if you message people without proper consent or if recipients find messages unwanted.
Your content
“Your content” means material you submit—text, images, contacts, messages, and similar data. You grant meno a worldwide, non-exclusive license to store, process, and use that content as needed to run and improve the service. Content must be lawful and must not infringe others’ rights.
We may remove content that violates these terms. We do not review everything you submit, but we may look at content when needed for security, support, or legal compliance.
AI features
Some features offer optional AI assistance for drafting or refining message text and suggesting captions or crops for photos. AI runs only when you explicitly request it—for example by tapping a “Refine with AI” button—never automatically or in the background. When you request an AI suggestion, you acknowledge and agree that the relevant content—your message text or photo—is sent to our AI service providers for processing, as described in the Privacy Policy.
AI output may be inaccurate or incomplete—review and edit it before saving or sending. You are responsible for all content you send or publish, including AI-assisted content, and you must have the necessary rights and permissions for any photos you upload, including consent of the people shown where required.
We select the AI models and providers used to deliver these features and may change them at any time at our discretion.
Payments and refunds
Paid plans are described on our pricing pages. Prices and included limits may change; the terms at checkout apply to that purchase. Pass-through charges (such as phone numbers or messaging credits from third-party providers) follow those providers’ policies.
Paid plans purchased directly from meno include a 30-day money-back guarantee from the purchase date. To request a refund within that window, email support@meno.us.com. Eligible direct refunds are processed by us; allow 3–5 business days after approval for funds to appear. After a refund, paid access for that purchase ends.
Purchases through the App Store or Google Play must use that store’s refund process. Those platforms decide whether to refund; meno cannot issue those refunds for you.
A refund is void if, at the time of the request, your account has sent more than 20 messages through meno (outbound SMS, MMS, or similar messaging via the service). Refunds are also not available after the 30-day window, or when we determine there was a terms breach or refund abuse (for example, buying intending to refund after using the service).
Disclaimers and liability
The website and application are provided “as is,” without warranties of any kind. We do not promise uninterrupted availability or that all information is complete or error-free. Nothing here is professional legal, financial, or medical advice.
To the fullest extent allowed by law, meno is not liable for indirect, special, or consequential losses, or for business losses (including revenue, profits, contracts, reputation, or data), even if we were advised such loss was possible. Where the service is free of charge, we are also not liable for direct loss arising from that free use. These limits also protect our officers, employees, agents, and subcontractors. You agree not to bring personal claims against our officers or employees for losses related to the service.
Nothing in these terms limits liability that cannot be limited under applicable law (including death or personal injury caused by negligence, or fraud). By using the service, you agree these limits are reasonable; if you do not, do not use meno.
Indemnity
You will indemnify meno against losses, damages, costs, and liabilities (including reasonable legal fees) arising from your breach of these terms or your use of the service, including messaging sent without proper consent.
Suspension and enforcement
If you breach these terms or our Privacy Policy, we may suspend or terminate access, disable credentials, block access, or take other appropriate action.
Changes
We may update these terms from time to time. The revised terms apply when published on this page. Please check back periodically.
General
These terms and the Privacy Policy are the entire agreement between you and meno regarding the service. We may assign our rights or obligations without notice; you may not assign yours without our consent. If a provision is unenforceable, the rest remain in effect.
These terms are governed by the laws of the United States and the State of South Carolina, without regard to conflict-of-law rules. Disputes are subject to the exclusive jurisdiction of the courts of South Carolina, USA, except where prohibited by law.